Return Policy for the US
At Black Flag Outfitters, we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. We’ve made our return policy as easy as possible.
Please note: If you did not receive the items that you ordered or are missing items that were supposed to come with your order, please reach out to the Black Flag Customer Experience team at firstname.lastname@example.org. We can only process these requests within 14 days after delivery.
Within 14 Days - You must request a return within 14 days of the product being shipped to you.
Includes original packaging, tags, and product in new condition - Any returned product(s) must be returned in all of their original packaging, and in like-new condition. Black Flag Outfitters may reject the returned product if the tags are missing, or if there is damage to the product and/or product packaging.
If a product is deemed unfit for return, Black Flag Outfitters will notify the customer that the return has been rejected and no refund will be issued to the customer. The customer can choose one of the following options:
- The product will be shipped back to the customer at a shipping cost of $30 ; or
- The product will be recycled.
If you do not select one of the above options within 7 days of Black Flag Outfitters informing you that your return has been rejected, the product will be recycled.
Return Shipping - Return shipping is the buyers responsibility, we do not offer free return shipping on any orders. Please follow the instructions below. We are not responsible for risk of loss or damage for returning a product during shipment.
For orders outside the Continental US, customers are responsible for purchasing a label and sending the item(s) back to our warehouse.
Due to the nature of physical gift cards we are unable to offer any returns/refunds on gift card orders once they have been activated. If a gift card order has moved to the proofing stage but not activated, a $15 charge will apply, which will be taken from the refund provided.
We offer full refund or exchange for any order received in defective or damaged condition, or missing items, within 14 days from date of purchase. In the event you are missing an item from your order, please send an email to email@example.com.